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Indtrack Technology Pvt. Ltd. provides GPS tracking hardware devices and software subscription services. This policy explains the conditions under which refunds, replacements, and cancellations are processed.
Conditions for refunds, replacements, and returns on IndTrack GPS tracking devices.
Raise a return request within 7 days of delivery.
Email help@indtrack.com with your Order ID, photos/videos of the issue, and payment details.
Our team will review the request within 3 business days.
If approved, return the product in its original packaging.
Processed within 7–10 business days after receiving the returned product.
Note: Return shipping charges due to customer error are the customer's responsibility.
How trials, cancellations, and refunds work for IndTrack's subscription plans.
If a free trial is offered, no payment is charged during the trial period. You may cancel at any time before the trial ends.
Refund eligibility scales with how much of your annual term you've used.
Annual plans cancelled within 14 days of purchase with no usage are eligible for a full refund.
A prorated refund may be issued for the remaining full months, after deducting applicable setup or onboarding charges.
No refund will be issued once more than 50% of the subscription period has been used.
These charges are excluded from any refund, regardless of the reason for cancellation.
What happens if a payment fails, gets double-charged, or needs verification.
If your payment failed but amount was debited, it will be auto-reversed within 5–7 business days by your bank.
For duplicate charges, contact us immediately with the proof to intiate refund processed within 3–5 business days.
You can reach us at help@indtrack.com or +91 8380000445 .
Follow these steps to raise a refund request with our team.
Email help@indtrack.com with the subject: "Refund Request – [Order ID / Account ID]".
Include your name, registered email address, order or transaction ID, refund reason, and supporting proof if applicable.
Our team will respond within 3 business days.
Approved refunds are credited to the original payment method within 7–10 business days.
What you can cancel — and when — depends on order status and product type.
Hardware orders can be cancelled before dispatch for a full refund.
Once dispatched, hardware orders cannot be cancelled. Please follow the return process instead.
Software or subscription orders may be cancelled within 24 hours of payment for a full refund, subject to the conditions stated in this policy.
For any refund, return, or cancellation requests, reach out to Indtrack Technology Pvt. Ltd.